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Upon system failure, call Titan Power’s 24-hour
phone number, 1-800- 509-6170, and log an emergency service or technical
assistance request by providing:
- company name
- contact name
- phone
number
- description of the problem
The call will be handled by our service manager,
or if after hours, patched directly to the assigned TPI on-call service
engineer who will immediately qualify the situation and provide verbal
instructions.
If it is determined that a site visit is necessary,
a qualified field engineer will be dispatched within the hour. |